Help & Support

Guides, FAQs, and contact support

AI Claims Assistant

New

Had an incident? Our AI chatbot will guide you through it, generate a professional report, and tell you exactly which documents to attach — in minutes.

New to AssetVault AI?

Read the step-by-step guide to documenting your home room by room for the best possible insurance outcome.

Security & Compliance Transparency

Learn how we protect your data with full transparency into our security practices, compliance frameworks, backup procedures, access audits, and risk management.

Cancel Anytime · Prorated Refunds

No Lock-in

Cancel your subscription at any time with no penalties. Annual and 2-year plans include prorated refunds for unused months.

Can't find what you need?

Our support team is here to help. Email us and we'll get back to you within 1 business day.

The Complete Tools Guide

In-depth explanations of every tool AssetVault AI offers — what it is, why it matters, and how to use it. Tap any tool to expand.

Your Data is Safe with Us

TLS 1.3 Encryption

All data in transit is encrypted end-to-end

AES-256 at Rest

Stored data is encrypted at the database level

Stripe Payments

PCI-DSS Level 1 certified — we never touch your card

Private by Default

Your inventory is never visible to others unless you choose to share

Built on enterprise-grade cloud infrastructure with redundant, geo-distributed storage. We do not sell your data — ever.

Getting Started
6 articles
Managing Inventory
9 articles
Insurance & Coverage
6 articles
Filing Claims
7 articles
Valuations & Market Value
5 articles
Documents
4 articles
Sharing & Reports
4 articles
Subscription & Plans
5 articles
Security & Privacy
8 articles
Household & Ownership
9 articles
Compliance & Security
8 articles
AI Features
10 articles

Still have questions?